Profile

My organisation also requires a solution for this problem, so it would be great if we could get an answer. ------------------------------ Christopher Liddle ------------------------------

Hi Jonathan, The agent workspace is browser based and doesn't require the 8x8 work desktop app. We have had the same setup for 12 months without issues until a few weeks ago. Thanks ------------------------------ Christopher Liddle ------------------------------

We have started to encounter an issue with the agent workspace over the last few weeks. On every first call after the user signs in there is no audio i.e. The agent cannot hear the customer and they have to disconnect and wait for them to call back. Every call after this is fine. This happens to ...

Is there a way or has anyone found a work around to see recent inbound external calls from within the Agent workspace? I know these calls can be found in the analytics section but this seems a very long process to call a customer back that accidentially got cut off. ------------------------------ ...

We are using 8x8 with Polycom E300 deskphones with LDAP for the corperate directory. (default configs from the 8x8 provisioning server) The config shows that the LDAP server is setup correctly and points to : dir.corp.address="ldaps://contact-ldap.8x8.com:636 The corperate directory does ...