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We have started to encounter an issue with the agent workspace over the last few weeks. On every first call after the user signs in there is no audio i.e. The agent cannot hear the customer and they have to disconnect and wait for them to call back. Every call after this is fine.

This happens to every agent on multiple Windows 11 Pro Computers with the latest version of Edge.

Has anyone else had this issue and did you find a solution?

Hi Jonathan,

The agent workspace is browser based and doesn't require the 8x8 work desktop app.

We have had the same setup for 12 months without issues until a few weeks ago.

Thanks

We have been experiencing this issue for a long time. It doesn't happen to every agent or every day, but it is enough to be noticeable and annoying. We have been through MANY rounds of troubleshooting with Support and there isn't a solution. The agents that experience tis work 100% remote. The agents that are 100% in-office do not. Since our effected remote agents are all on different networks, the variables make troubleshooting them individually extremely difficult.