As its the VVC, I've added the contact to the CRM Customer database on there. With +44. But it still shows no name.
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Terri Griffiths
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Original Message:
Sent: 04-03-2025 03:53
From: Alina Maxim
Subject: Agent Workspace - No name Number tag in inbound calls
Hi Terri,
we can have multiple answers here depending on where the Customer numbers are set up; whether in Admin Console Contacts or an internal/external CRM configuration.
It is important however to ensure that the international dialing plan format is set up on these contacts (i.e. not just "44" but "+44").
Please see this technical literature for more information: https://support-portal.8x8.com/helpcenter/viewArticle.html?d=09b61432-0d8e-4c77-8299-8811c96b0e5c&c=1_40_42_49_137_180_
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Alina Maxim
Original Message:
Sent: 04-02-2025 04:30
From: Terri Griffiths
Subject: Agent Workspace - No name Number tag in inbound calls
Hi All,
I have customers in the Agents Customer database, with numbers starting with 44. But names are not tagging when external calls come in? How can I get the names to present to the agents from external calls?
Kind Regards,
Terri