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Is there a way or has anyone found a work around to see recent inbound external calls from within the Agent workspace? 

I know these calls can be found in the analytics section but this seems a very long process to call a customer back that accidentially got cut off.

Is there a way or has anyone found a work around to see recent inbound external calls from within the Agent workspace? 

I know these calls can be found in the analytics section but this seems a very long process to call a customer back that accidentially got cut off.

Yes*

If you turn on Auto Log, CRM and have the customers in the CRM, it will auto create a log of the call under Tasks. It stores the Transaction ID and customer details of the dropped call.

Is there a way or has anyone found a work around to see recent inbound external calls from within the Agent workspace? 

I know these calls can be found in the analytics section but this seems a very long process to call a customer back that accidentially got cut off.

Looks like there is a new interaction history tab too? Not sure if for admins or all staff

Yes*

If you turn on Auto Log, CRM and have the customers in the CRM, it will auto create a log of the call under Tasks. It stores the Transaction ID and customer details of the dropped call.

Is there a way or has anyone found a work around to see recent inbound external calls from within the Agent workspace? 

I know these calls can be found in the analytics section but this seems a very long process to call a customer back that accidentially got cut off.

Yes*

If you turn on Auto Log, CRM and have the customers in the CRM, it will auto create a log of the call under Tasks. It stores the Transaction ID and customer details of the dropped call.

Is there a way or has anyone found a work around to see recent inbound external calls from within the Agent workspace? 

I know these calls can be found in the analytics section but this seems a very long process to call a customer back that accidentially got cut off.