Hi Jonathan,
The agent workspace is browser based and doesn't require the 8x8 work desktop app.
We have had the same setup for 12 months without issues until a few weeks ago.
Thanks
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Christopher Liddle
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Original Message:
Sent: 12-09-2025 01:53
From: Jonathan Lynn
Subject: Agent Workspace - First call no audio
Hi,
Are your agents using 8x8 Work Desktop to answer the calls?
Original Message:
Sent: 12/9/2025 4:53:00 AM
From: Christopher Liddle
Subject: Agent Workspace - First call no audio
We have started to encounter an issue with the agent workspace over the last few weeks. On every first call after the user signs in there is no audio i.e. The agent cannot hear the customer and they have to disconnect and wait for them to call back. Every call after this is fine.
This happens to every agent on multiple Windows 11 Pro Computers with the latest version of Edge.
Has anyone else had this issue and did you find a solution?
#ContactCenter
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Christopher Liddle
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