Discussion Posts

Our Main CLOSED schedule and department specific closed. Australia has 4 timezones during daylight savings and one specific company we bought years and years ago is based on the other side of the country, so 2 hours? difference at the moment. During ...

We are trying to work with a 3rd party on leveraging their Screen Pop into the Contact Center. For a custom screen pop you can specify a URL for the 3rd party. Our 3rd party wants us to specify the callers number (ANI) and callers name into that URL ...

Great, I look forward to seeing the template! I wish I could help you with the optimisation but as a self taught power query user I'm still trying to optimise my own queries :-) ------------------------------ Matthew Grant ------------------------- ...

Hi Michael - as 8x8 advised the system can only record calls at a user level where you can specify the mode. You can also set the level of notifications that are given to all parties. We also have the "Calls are recorded" message in our IVR's, so we have ...

We use https://play.ht for our voice gen. They have a decent free tier and cheap paid. We use this for the IVR menu's too, due to 8x8's character limit on SAY nodes. ------------------------------ Ben Fischer ------------------------------

I would love some recordings, I think 5-10 minutes in length is fine, just enough that we can compare various vendors and technologies. My email is Samuel.Wilson@8x8.com I'll get the information to the product manager who owns this technology. ...

I don't think this exists. I asked during deployment and was told no. The API's are for reports only not configuration items. I used to keep all this on 8x8's build, capture document that we used in deployment but after a while I got fed up of updating ...

Today I finally called 8x8 to ask why my SMS campaign "pending carrier approval" was still stuck and circling the drain. They told me there was an issue with my privacy policy and something else that needed to be fixed. Well, when were they going to ...

8x8 are building their own onboarding tool with templates for all kinds of users and they'll be making it work with SSO's so that it can be automated. They're only at the design consultation stage at the moment but if you speak to your 8x8 rep they should ...

Since switching to 8x8, we receive several spam calls daily telling us businesses are having a hard time locating us on Google and that we need to update and verify our business profile. If you stay on the line and speak to a person, they hang up on you ...