Hi Reema,
1. *Log in to 8x8 Admin or Analytics Portal*
Use your company credentials to access the 8x8 Control Panel or Analytics portal.
2. *Navigate to Reports*
Find the *Reports* section. This might be labeled as *Analytics* or *Contact Center Reports* depending on your interface.
3. *Select Call Detail Report or Agent Performance Report*
Choose a report type that includes call data at an agent level—typically “Call Detail Report” or “Agent Performance Report.”
4. *Set Date Range*
Define the timeframe for the calls you want to analyze.
5. *Apply Filters*
- *Agent Name or ID:* Select the specific agent you are investigating.
- *Call Direction:* Choose *Outbound* to focus on outgoing calls.
- *Destination Number:* Enter the specific phone number you want to track outbound calls to.
6. *Run the Report*
Generate the report, and it should display the count and details of outbound calls made by the agent to that specific number.
Please let us know if you need further help.