Open Forum

 View Only

 Call Details Reports are now limited?

Kevin Budzynski's profile image
Kevin Budzynski 8x8 User posted 09-29-2025 06:27

Hello,

We typically export 2 weeks at a time of call detail records for offline processing. Now, it has changed to only 15k records max export (like 2-3 days). Is there a way around this?

Thanks,

Alison Stewart's profile image
Alison Stewart posted 09-30-2025 02:23

Hi Kevin, thank you for your question. The only workaround would be to download in shorter time periods eg every two days. If you would like further help we can raise a case with our Analytics team, please let me know if you would like me to do that. 

Kevin Budzynski's profile image
Kevin Budzynski 8x8 User posted 09-30-2025 05:17

Thanks for the answer. I realize this is a workaround--but any info why this was changed?

Alison Stewart's profile image
Alison Stewart posted 10-02-2025 02:03

Hi Kevin, I will speak to our Product team to address your query.

Susan Stocker's profile image
Susan Stocker posted 10-10-2025 08:19

Hi Kevin. This issue was caused by an Elastic Search upgrade, which temporarily affected case-insensitive searches for CDRs. The good news is that a fix for this was released on October 1st.

We invite you to try again and let us know if you experience any issues.

Related Content