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I am unsure if Rommel's question has the same intent/interpretation as I do, but the sign-in/out report would be beneficial to interpret adoption because if I have issued a user a license and it is installed on their desktop, that does not mean they are using the service. I know it sounds odd that someone ...

Yes, we were using the 8x8 phone App for Teams. It is how we originally deployed 8x8, so we have been using it for two years before coming to this decision. We have spent many hours troubleshooting with 8x8 support and run the utilities, double-checked Firewall settings etc. Often we would get caught ...

Interesting. We too have experienced similar issues, but attributed it to our integration with MS Teams. When we pulled an account out of our Teams integration and moved them to the 8x8 desktop app, things improved significantly. So much so, we are going to move everyone way from the Teams integration ...

Unfortunately we never were able to get our Obi ATAs to work for our fax lines. I purposefully did not change our alarm lines because I did not want to risk the unknown with this issue and I am glad I did. Now we only loss fax capability and I have moved less than a handful of people over to the 8x8 ...

We had this issue as well and what it ended up being for us is that the MSTeams Admin connector that you use to sync 8x8 and Teams had to be run multiple times. I would make sure to filter the view of employees to only show users with errors, otherwise it will show as synched and all is well. The other ...

I have asked for this before, but was told it was not possible at this time. I am hoping it is on an enhancement list somewhere because it takes a lot of time to go into each account to see if there is a voicemail greeting. Our supervisors have been asking for this type of report so they can hold their ...

@Eric Nye When you say NOC, are you referring to 8x8 or our Microsoft Tenant environment? I have a ticket with 8x8, but have not opened one up with Microsoft since our voicemail services come thru 8x8.​ ------------------------------ Pamela Jeter ------------------------------

Our organization is also experiencing this right now. We have only been on 8x8 Teams integration since January, so this is the first time we are experiencing it. I submitted a ticket as well. We are also experiencing an issue where internal ext. to ext. calls are cut off after only 10 seconds of leaving ...

I too like all of those suggestions and would add one more. The ability to run a report that shows all of the extensions that do NOT have at least one voicemail greeting setup. ------------------------------ Pamela Jeter ------------------------------