Profile

We utilize Microsoft Teams in our company, do any of you use it in a conference room setting where there is a phone and camera without utilizing a laptop? We are looking for equipment recommendations and success/failure. ------------------------------ Amye Roberson --------------------------- ...

I am trying to set up a post-call survey that our agents forward callers into. I do not want to set it up to automatically offer to the caller but something that our agent has to manually forward to the customer in that queue. Can anyone tell me the easiest way to create this? I have already created ...

Can anyone tell me where I need to go in the system to turn on the "failover"? We set it up a couple of years ago and I can not find my notes. I know that I am not using the correct terminology, but it is in the event that I need to route calls to tam members cell phones I can switch the system over ...

I have an IVR set up where one selection is to go to our sales division. For that sales division, I have a Sales Agent Queue set up with 2 members in it. Everything works perfectly until there are calls in one of the other queues and no agents logged in to those other queues. When this happens, those ...

Could anyone advise me on which reports I could build to tell me an individual agent's SLA% on a daily basis and not just the SLA% for the queue?

Hey Drew, I am able to pull mine using the detailed transaction report (like Jessica suggested) and filtering it in Excel. If I can help, please reach out to me. :) ------------------------------ Amye Roberson ------------------------------

Hi Drew, We are a pest control company based out of Georgia, and are big fans of 8x8 and VCC. We have been on the platform for about 18 months and have really started utilizing different features and functions. I have not implemented the call-back feature, but I do have an IVR script in place ...