Assigning public DID channels to a script and/or pointing Auto Attendants to get a shortened number just to be able to transfer callers to a survey always makes me wonder why it couldn't be done better.
I have a pet peeve with using publicly routable DID's for internal routing purposes.
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Jonathan Lynn
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Original Message:
Sent: 02-14-2025 00:06
From: Lee Heppenstall
Subject: Post Call Survey setup
I haven't done this exact thing but we have some internal transfer setup that work in a similar way.
You have the script already, so assign a channel to the script. Agents can then transfer calls to that channel number. You can also create a short number for that channel by creating at auto attendant on the admin portal that points to the contact centre channel.
Hope this works for you.
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Lee Heppenstall
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