Hi Amye,
Typically, an alternate plan, or failover as you mentioned, will be actioned by the engineering team in the unlikley event of major system issue; this cannot be actioned at a customer level.
What you can do in case a Disaster Recovery plan is needed (in situations such as an internet outage for example) is to use call forwarding rules to route all calls to an external number.
For 8x8 @Work you can do this following the steps listed here; in VCC, you will need to add a call forwarding rule to an external number from the script.
If you need additional help, please reach out to our talented support team here. ------------------------------
Alina Maxim
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