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Hi Alison, This has been on our known issues log with 8x8 since going live. However, anything else from your support team that will help is appreciated. Thanks Claire ------------------------------ Claire Blunden ------------------------------

Hi Ben, Thanks for the reply. The issue we are having is that in order to allow for auto answer in our contact centre we need to have a persistent call open in teams. 8x8 instigates this an the user will input a code to set that up. It is the persistent call that fails, and therefore the outcome is ...

Hi all, Again, pretty new to 8x8 but...... We use MS Teams. For our VCC users we are connection to 8x8 via a persistent connection functionality to MS Teams. Since going live a number of our users are experiencing their persistent connection dropping, causing lost/stuck calls. We believe this to ...

Hi David, thanks for that insight. We will take a look. Hopefully this can be available in VCC. ------------------------------ Claire Blunden ------------------------------

Again, sorry we are new to 8x8. Our setup is Teams enabled 8x8. External call received via a queue > Agent needs to speak to another VCC Agent: The issue we are seeing is that the caller id is the external caller id and not the internal VCC Agent id Has anyone been able to configure to enable ...

Hi all, pretty new to 8x8 and we are trying to iron out go-live issues so apologies! We are trying to share a dashboard to a user but their name does not appear when searching in this field. Anyone have any pointers? Thank you.