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Scott Logan

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RE: Analytics Dashboard

Posted By Scott Logan 11-30-2023 13:59
Found In Community: Open Forum \ view thread
Hi Andy, I use custom dashboard in the Analytics. I am able to show TD stats as well as real time waiting. Also there is a grand total button in the widget to total all queues either live or TD. It is the "Queue activity" widget. Hope this helps a little.

RE: Can we use a 3rd party reporting engine?

Posted By Scott Logan 11-03-2023 15:12
Found In Egroup: Open Forum \ view thread
Hi Joe. Sent you a pm. ------------------------------ Scott Logan ------------------------------

Looking for 8x8 contact center expert

Posted By Scott Logan 10-18-2023 06:48
Found In Egroup: Open Forum \ view thread
Hello, I am looking to connect with someone for discussion on 8x8 contact center. What has been a successful set up for you? how are you using priority and skill levels? what KPI's are you using for success of the team and individuals? Open to any assistance someone is willing to provide from ...