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Hi Harrison, here is where I changed it. ------------------------------ Scott Logan ------------------------------

Hi Pedro, run report showing rejected calls timeout. These are usually where I find who is missing calls as it automatically puts them into break status. ------------------------------ Scott Logan ------------------------------

Here is the rule, only calls identified as direct to extension/DID are forwarded. ------------------------------ Scott Logan ------------------------------

Post processing times have incremental jumps up to 5 minutes, then the jump is dramatically to 10 minutes. Is there any way to select between 5 and 20 minutes such as 7 minutes? Here is a snapshot of what is available. ------------------------------ Scott Logan ------------------------------

I added one more forwarding rule that any direct calls get pushed back into the Queue. ------------------------------ Scott Logan ------------------------------

Hi Andy, I use custom dashboard in the Analytics. I am able to show TD stats as well as real time waiting. Also there is a grand total button in the widget to total all queues either live or TD. It is the "Queue activity" widget. Hope this helps a little.

Hi Joe. Sent you a pm. ------------------------------ Scott Logan ------------------------------

Hello, I am looking to connect with someone for discussion on 8x8 contact center. What has been a successful set up for you? how are you using priority and skill levels? what KPI's are you using for success of the team and individuals? Open to any assistance someone is willing to provide from ...