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Natalia Zincenco

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RE: Hour by hour chart/graph

Posted By Natalia Zincenco 10-23-2023 06:23
Found In Egroup: Open Forum \ view thread
Thank you, David, for your feedback. We'll definitely consider this on our roadmap. ------------------------------ Natalia Zincenco ------------------------------

RE: Post Call Survey - Does anyone get accurate results?

Posted By Natalia Zincenco 10-13-2023 07:27
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Hi David, this is great feedback! We already plan to implement most of the functionality that you've listed part of our PCS Analytics product. So stay tuned for the improvements we'll be bringing to the product! ------------------------------ Natalia Zincenco ------------------------------

RE: Post Call Survey - Does anyone get accurate results?

Posted By Natalia Zincenco 10-13-2023 07:23
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Thank you, Jonathan, for this feedback. This is absolutely something we want to bring to our customers, so stay tuned! ------------------------------ Natalia Zincenco ------------------------------

RE: Post Call Survey - Does anyone get accurate results?

Posted By Natalia Zincenco 10-13-2023 07:18
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Ben, it looks like we have a small issue there with the feedback form. Thank you for bringing this to our attention! It will be fixed soon, so if you could try again in a few days it would be great. ------------------------------ Natalia Zincenco ------------------------------

RE: Post Call Survey - Does anyone get accurate results?

Posted By Natalia Zincenco 10-10-2023 08:18
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Hi Ben, thank you for sharing this with us. Could you please send us the details about your tenant, user and post-call survey script ID? And we'll make sure to clarify the numbers. You can share these details with us either by emailing our support team, or by sharing your feedback directly from ...

RE: Post Call Survey - Does anyone get accurate results?

Posted By Natalia Zincenco 10-10-2023 07:54
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Hi Dawn, thank you for sharing this feedback. Would you be open to share with us the charts that you're creating based on the detailed data? You can do this either here, either by emailing our support team, or by sharing your feedback directly from the Post-Call Survey Analytics product (top right ...

RE: Post Call Survey - Does anyone get accurate results?

Posted By Natalia Zincenco 10-10-2023 04:53
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Hi David, thank you for sharing this. We would really appreciate your feedback on what KPIs you would like to see in the Post-Call Survey charts. We're working on modernizing the PCS widgets and we absolutely want to hear about your needs and concerns. Thank you! ------------------------------ ...

RE: Analytics for Contact Center includes deleted Agents. Can they be hidden?

Posted By Natalia Zincenco 10-10-2023 03:41
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Hi Ben, thank you very much for your feedback! This is definitely something we will consider in our future releases. ------------------------------ Natalia Zincenco ------------------------------

RE: Ask Me Anything (AMA) with Peter Milligan and special guests Lisa Orford and Natalia Zincenco: 8x8 Contact Center Reporting & Analytics

Posted By Natalia Zincenco 02-22-2022 09:04
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Hello Eileen! Thank you so much for the question. The CC data is currently being stored indefinitely, from the moment a customer is provisioned within the Analytics for CC platform. ------------------------------ Natalia Zincenco ------------------------------

RE: Ask Me Anything (AMA) with Peter Milligan and special guests Lisa Orford and Natalia Zincenco: 8x8 Contact Center Reporting & Analytics

Posted By Natalia Zincenco 02-22-2022 08:55
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I can take these. Contact Center reporting is available for integration into other tools like Tableau or PowerBI through public APIs and any historical and real-time data is available through the public APIs as well. All API documentation, including how to get access to the APIs, can be found ...

RE: Ask Me Anything (AMA) with Peter Milligan and special guests Lisa Orford and Natalia Zincenco: 8x8 Contact Center Reporting & Analytics

Posted By Natalia Zincenco 02-22-2022 08:28
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I can jump in and answer that one. Hi everyone, I'm Natalia Zincenco, Sr. Manager in our Product Management group. To answer your questions, YES, thresholds and notifications can be enabled for any metric and they are not limited to a specific number of metrics. All thresholds are custom, ...