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Megan Kalafut

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Call Detail Reports

Posted By Megan Kalafut 05-28-2025 09:10
Found In Egroup: Open Forum \ view thread
Like in my previous post, I am still trying to understand some of the call detail reports. Open Forum 8x8 remove preview Open Forum For context, we have seemingly random issues with poor call quality where a call with a customer has poor sound quality, but then ...

Understanding Endpoint voice quality Report and Media Relay Voice Quality Report

Posted By Megan Kalafut 05-16-2025 10:08
Found In Community: Open Forum \ view thread
For context, we have seemingly random issues with poor call quality where a call with a customer has poor sound quality, but then when they call again, 30 seconds later, the call is fine. Or, the user goes to transfer the customer to a different extension, and then can't complete the transfer or stop ...