Like in my previous post, I am still trying to understand some of the call detail reports.
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| For context, we have seemingly random issues with poor call quality where a call with a customer has poor sound quality, but then when they call again, 30 secon |
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Specifically,
- NAPC = "No Audio Playout Count". This is an 8x8 proprietary variable to count the number of times we had no audio to play out to the speaker device.
MLO = "Main loop overflow". This is an 8x8 proprietary variable to count the number of times the main loop thread took too long to process. It is an indicator that the CPU is overloaded, which will affect audio quality.
Is there documentation about NAPC so that we can interpret the value and act on it? Is it out of a certain number? A percent? a count of seconds/milliseconds/some other unit?
At what point does it become a concern? What steps should be taken if it is High/low?
Just trying to understand these call reports to help pin down where our issues are coming from.
Best,
Megan
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Megan Kalafut
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