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Susan Stocker

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Posted By Susan Stocker 12-16-2025 12:58
Found In Library: Open Forum
Posted By Susan Stocker 12-16-2025 12:58
Found In Egroup: Open Forum
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Any participant should be able to start meetings on your tenant without first signing in as a moderator. Could you please try starting the meeting again with the settings as currently displayed? If it still doesn't work, please let us know exactly what happens, including: * How you are joining the ...
Posted By Susan Stocker 12-15-2025 08:54
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Hi Thomas. You have a few options to control this setting: 1) For your entire tenant – apply the change across all users and meetings. 2) For a specific user – affect all meetings that user hosts. 3) For a specific meeting – adjust the setting just for that one session. We encourage you to try the ...
Posted By Susan Stocker 10-21-2025 06:39
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Hi Richard. Thanks for sharing this feedback. We understand how frustrating spam calls can be, especially when they impact your whole organization. At the moment, call blocking can only be managed at the individual user level, and there isn't a company-wide blocking feature available. That said, your ...
Posted By Susan Stocker 10-17-2025 06:49
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Hi Kaila, thanks for sharing this feedback. You're right, transferring a call directly to voicemail is currently only possible from the desktop app or desk phone, not the mobile app. Our Product team is aware of this gap and would like to know if you're using any Frontdesk licenses. That detail would ...
Posted By Susan Stocker 10-10-2025 08:22
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Hi Joey. Thanks so much for sharing this idea - a scheduled report showing unread voicemails is definitely an interesting suggestion. At the moment, this feature isn't part of our current roadmap or backlog. However, we appreciate you taking the time to share how this could improve your workflow. ...
Posted By Susan Stocker 10-10-2025 08:19
Found In Community: Open Forum
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Hi Kevin. This issue was caused by an Elastic Search upgrade, which temporarily affected case-insensitive searches for CDRs. The good news is that a fix for this was released on October 1st. We invite you to try again and let us know if you experience any issues.