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As I replied in your previous post re Contact Center Roles, We understand how time-consuming the current manual steps can be when configuring Contact Center users, our Product team is aware of both of this request and agrees there is clear value in improving this experience. The need has been identified ...

Jonathan, thanks for raising this, as well as the Auto-Activate All Users question. We understand how time-consuming the current manual steps can be when configuring Contact Center users, especially around assigning roles for Queues, Phone Setup, and ensuring users are properly activated based on their ...

Any participant should be able to start meetings on your tenant without first signing in as a moderator. Could you please try starting the meeting again with the settings as currently displayed? If it still doesn't work, please let us know exactly what happens, including: * How you are joining the ...

Hi Thomas. You have a few options to control this setting: 1) For your entire tenant – apply the change across all users and meetings. 2) For a specific user – affect all meetings that user hosts. 3) For a specific meeting – adjust the setting just for that one session. We encourage you to try the ...

Hi Richard. Thanks for sharing this feedback. We understand how frustrating spam calls can be, especially when they impact your whole organization. At the moment, call blocking can only be managed at the individual user level, and there isn't a company-wide blocking feature available. That said, your ...

Hi Kaila, thanks for sharing this feedback. You're right, transferring a call directly to voicemail is currently only possible from the desktop app or desk phone, not the mobile app. Our Product team is aware of this gap and would like to know if you're using any Frontdesk licenses. That detail would ...

Hi Joey. Thanks so much for sharing this idea - a scheduled report showing unread voicemails is definitely an interesting suggestion. At the moment, this feature isn't part of our current roadmap or backlog. However, we appreciate you taking the time to share how this could improve your workflow. ...

Hi Kevin. This issue was caused by an Elastic Search upgrade, which temporarily affected case-insensitive searches for CDRs. The good news is that a fix for this was released on October 1st. We invite you to try again and let us know if you experience any issues.