As I replied in your previous post re Contact Center Roles,
We understand how time-consuming the current manual steps can be when configuring Contact Center users, our Product team is aware of both of this request and agrees there is clear value in improving this experience. The need has been identified and is actively being discussed internally.
At this time, we don't have a committed timeline or ETA for when these enhancements might be delivered. We really appreciate you highlighting this - feedback like yours helps us prioritize the areas that have the most impact for customers.
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Susan Stocker
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Original Message:
Sent: 12-12-2025 09:53
From: Jonathan Lam
Subject: Auto Activate - Contact Center Status Codes
Is it possible to Auto-Activate All Users dependent on Agent Groups in Contact Center?
It is becoming a forgetful task each time I setup a user.
#ContactCenter
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Jonathan Lam
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