Profile

@Ben Fischer Hi Ben, Thanks for coming back on this one. Yes we are opening the email interaction in 8x8 then forwarding into a wider teams Outlook inbox. Trying to see if we can capture the transfer destination in the same way we can for outbound calls made in 8x8. Many Thanks,

Hello, We are trying to retrieve data on how many emails have been transferred from one 8x8 email queue to an Outlook inbox. Has anyone managed this? and if so what 8x8 Analytics report did you use to get this information? We've tried filtering reports by 'destination' and adding the relevant email address ...