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I would love to have this feature. The current method is cumbersome and only supports one image. ------------------------------ Beth Steiger ------------------------------

Thank you but that isn't what we are looking for although I can see where it would be useful. I opened a ticket with support and they indicated what we want is not possible natively and we would have to engage professional services. ------------------------------ Beth Steiger -------------------- ...

We have a "no new calls" schedule imbedded in the script to allow agents to catch up on calls before closing. We are open from 8:00 to 5:00 but we do not accept new calls at 4:45 (depending on the Q). Callers after that time receive a message that all agents are busy and to try back later. We allow our ...

Hello, On our old phone system, we used Virtual Hold to make outbound calls to notify/remind people of certain things. We were able to upload phone numbers and make calls with recorded messages. There was no agent interaction, it was all done with recorded messages. Is this possible with 8x8? If ...

We use ring groups for smaller applications such as the main line at an office or for an accounting group. We do have a couple of Call Qs that we use for smaller Qs as they are cheaper than using the v8 licenses. We save those for our largest and most complicated queues that require the IVR to route ...

I would like to see the ability for trainees to monitor calls without Supervisor access as well. ------------------------------ Beth Steiger ------------------------------