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Hi Phil As far as I know, you can only set the external cli from 8x8 work, as long as its a shared cli. Because you can have multiple ddi's going to a group, its down to the user to select which one they send if different numbers are required to be passed over. In call queue config, you can select external ...

Hi Has anyone else noticed the BLF keys on cisco 3pcc handsets cannot be disabled? 8x8 Support tell me this is not possible, but in our previous installs this was always available, and we have customers that still have their blf keys with disabled ringing. But I cannot see anything in the web page gui ...

Sounds more like a training issue rather than an 8x8 issue. The call centres I've worked on the agents are disciplined to use dnd if away from desk or to log out. Of course, if you stay logged in then causes an issue, especially if the call centre closes at a particular time and people go home without ...