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The report referenced in this article may help you find the data you're looking for. It's the Detailed Transactions Activity report. Then you'll compare the time calls came in to your business hours. ------------------------------ Jessica Chapin ------------------------------

Is this for 8x8 Work or 8x8 Contact Center? ------------------------------ Jessica Chapin ------------------------------

I think this article might provide some answers. If you've tested to see that no calls can get through when the admin profile is set to DND although all other members are active, that would be an issue for Support to investigate. The Ring Groups will display DND if the owner sets their status to DND, ...

For any contact that you've added individually, you can edit those directly in 8x8 Work for Desktop. In 8x8 Work for Desktop, go to Contacts > My Contacts, and locate the contact you want to edit. Contacts that you've added individually, when you hover you will see More Options (three dots) to the ...

How many members are in each ring group? Are other members not in DND status with the account holder is?

Hi Pat! Were the contacts added individually or imported through a third party app? ------------------------------ Jessica Chapin ------------------------------

Hi Tony! Have you tried adding additional licenses to your Express account?

Hi Jason! We have some information on our knowledge base about using 3rd party SMS services. This might require an upgrade to X Series licenses and some assistance from Professional Services.