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Robert Van Brunt

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RE: Do you understand your 8x8 invoices?

Posted By Robert Van Brunt 07-07-2022 15:29
Found In Egroup: Open Forum \ view thread
Wow! That's some awesome feedback! Thank you for taking the time to put this together. I know you're listed as anonymous but if you create a case and list my name in the subject - I'll be happy to research more for you. Depending on when you ordered, you may have different access to different processes. ...

New 8x8 Billing Chat!

Posted By Robert Van Brunt 06-23-2022 08:15
Found In Egroup: Open Forum \ view thread
Hello 8x8 Community! We've completely rebuilt our billing chat making it more accessible and easier to get a hold of a live chat billing agent! If you've got billing questions, let our chat team find the answers! Rob Van Brunt Senior Manager, Billing Support ------------------------------ Robert ...

RE: Service Charge explanation?

Posted By Robert Van Brunt 06-06-2022 10:29
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@Jahmal Abbott is correct. The service charge is the monthly amount for each license!​​ ------------------------------ Robert Van Brunt ------------------------------

8x8 Call Recording - Billing Tips

Posted By Robert Van Brunt 04-18-2022 09:58
Found In Egroup: Open Forum \ view thread
Being able to record your calls can be very helpful - but they take up a lot of space too! 8x8 gives you the first GB free on these, but if you don't remove recordings by the end of the month, there may be some surprising usage charges waiting for you on the next billing cycle! To save yourself some ...

What is the Universal Service Surcharge (USF)?

Posted By Robert Van Brunt 04-13-2022 11:03
Found In Egroup: Open Forum \ view thread
The Universal Service Surcharge/Fee or USF is a fee imposed by the U.S. government that subsidizes low or no cost telephone service to non-profits (such as libraries, schools and some hospitals), people with low incomes and to those who live in rural areas. ------------------------------ Robert Van ...

RE: Have not seen the statement for month past on billing section

Posted By Robert Van Brunt 04-04-2022 13:31
Found In Community: Open Forum \ view thread
@Tracy Carter We run billing every Sunday - so you may have received an email Sunday night if there was an issue with payment. Billing phone support is open from Monday to Friday 24 hours a day​ Monday-Friday (6 pm PST Sunday - 6 pm PST Friday to be exact), so Otto wouldn't be able to get you to a live ...

RE: Have not seen the statement for month past on billing section

Posted By Robert Van Brunt 04-04-2022 07:21
Found In Community: Open Forum \ view thread
@Bill Lannan If you're still seeing issues that aren't being resolved, please reach out to us at 1-888-898-8733. Or if you can give an example of the issue that you're experiencing without specifics, I can try to answer it here! RVB​​

RE: Have not seen the statement for month past on billing section

Posted By Robert Van Brunt 04-04-2022 07:12
Found In Community: Open Forum \ view thread
@Tracy Carter Do you pay via credit card, ACH or wire/check? Credit card should mark the bill as paid almost instantly, ACH takes roughly 5-7 bu​siness days to clear up and wire/checks take about 7 business days from receipt. However, if you're still seeing this as unpaid on your bill, please let us ...

RE: Have not seen the statement for month past on billing section

Posted By Robert Van Brunt 04-04-2022 07:08
Found In Community: Open Forum \ view thread
Hello! Have you ordered anything new lately? That won't show up on your Billing tab, it would show up on your Orders tab. Would it be easier if they were all on the same tab? Let us know! RVB

Understanding your 8x8 billing

Posted By Robert Van Brunt 03-31-2022 15:36
Found In Egroup: Open Forum \ view thread
Hello 8x8 Customers, This is the first of hopefully many posts to help understand your billing! Did you know that 8x8 has a bunch of articles related to billing questions on our Knowledge Base? If you ever need an quick and easy primer of how to read your billing statement - I recommend that you ...