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Scott Hunter

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Feature Request: Ring Group Agent Log In/Out status in 8x8 Work Analytics

Posted By Scott Hunter 02-19-2026 09:09
Found In Egroup: Open Forum \ view thread
Since agents can now log in and out of ring groups, we would really like to be able to see who is logged in and who is not in the Ring Group Summary in 8x8 Analytics or somewhere else. The ability for supervisors to log them in and out would be a bonus. I know you can do it in the Admin Console, but ...