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We are adding the Call Back functionality to our main IVR script and want to let the caller know their position in the queue with the variable '$QueuePosition' but it does not update correctly. I can stack 10 test calls in our TEST queue and everytime the automated '$QueuePosition' played for caller ...

I'm interested in the same and already created but can't get the '$QueuePosition' to work correctly. Stack 10 calls in test queue and each call gets position count =1.

Question - discovered there is no governance tracking of who is making changes in the Admin portal. Is this being addressed in future upgrades so we can identify who made a change? ------------------------------ Rudy Olgin ------------------------------

When an entire site is down, what is the best way to escalate without waiting for callback/testing? ------------------------------ Rudy Olgin ------------------------------