Open Forum

We are adding the Call Back functionality to our main IVR script and want to let the caller know their position in the queue with the variable  '$QueuePosition' but it does not update correctly.   I can stack 10 test calls in our TEST queue and everytime the  automated '$QueuePosition' played for caller is - your queue position is '1'.

Any tricks/recommendations for making the  '$QueuePosition' variable work correctly?

Any help would be greatly appreciated.

------------------------------
Rudy Olgin
------------------------------

The variable is the position of the current call in the queue that it is in.
If the call is not in a queue it has no value. For a call that is in a queue the following will return True if this call is in position 2


If you are wanting to offer a call back and are using the "Test Condition of Queue"  see doc here this will return an outcome of the test but it does not fill the $queuePosition variable.
You can do this while not yet in a queue or you could even be testing a different queue. You may even want to test before putting the caller into a queue.

------------------------------
Oisin Glynn
------------------------------

I have queue position working correctly with

------------------------------
Ben Fischer
------------------------------