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 Callback Option

Terry Workman's profile image
Terry Workman posted 01-03-2023 14:29
Hello All - New to the 8x8 community.

I am trying to create a callback option in X7 (new implementation) and I am having all sorts of challenges.

Does anyone have a script that works well that would be willing to share? I will give a virtual high five to any that will :-)
Steve ONeal's profile image
Steve ONeal
Hi Terry,

one option to consider is the guided setup video.  This guy knows a lot about 8x8 CC.

https://youtu.be/T40wQiabDnc
Anonymous Member's profile image
Anonymous Member
This message was posted by a user wishing to remain anonymous

What countries will your callers be dialling in from? This has a major impact in how complex your call-back validation function needs to be.
Rudy Olgin's profile image
Rudy Olgin
I'm interested in the same and already created but can't get the '$QueuePosition' to work correctly.   Stack 10 calls in test queue and each call gets position count =1.
Drew Vance's profile image
Drew Vance
Hi Terry, As @Steve ONeal mentioned, that video is a great reference guide.  If you ever want to take a look at our setup I'd be happy to jump on a call.  I used This support article and I also incorporated the estimated wait time to filter the calls depending on how long they are going to wait.  If you have any questions please feel free to reach out to me and we can setup a teams call.