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Thank you for the offer, but that is not necessary. We decided to look outside of 8x8. ------------------------------ Beth Steiger ------------------------------

Hello, We have a request for information as to whether it is possible to use 8x8 as some sort of emergency notification system. We have about 1000 people, which management would like to be able to communicate with on an emergency bases. I believe they are interested in some sort ...

Same issue. At the end of every year, I spend days updating AA schedules as well as contact center schedules. It's quite tedious. I would love to hear a solution to this as well. ------------------------------ Beth Steiger ------------------------------

We have this need as well. The only way I have found to do it is in a report that needs to be refreshed (constantly) to get updated information. The metric you are looking for is "Queue Wait Duration". While not ideal, it is better than nothing. I would be interested in knowing if Alina can find a better ...

Thank you for your reply Christian. I suspected as much but was hopeful there was away around that... ------------------------------ Beth Steiger ------------------------------

Hello, I am curious to know if it is possible to have an inbound phone script gather information via tones (ie account number, phone number) and send that information via email. I see there are email scripts and phone scripts but I am not seeing how to setup an email inside a phone script. Any tips ...

Good morning, You will need to contact the carriers so they can remove your number from their fraud/spam database. AT&T: https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667 Sprint / US Cellular: https://reportarobocall.com/trf/ T-Mobile: https://calltransparency.com/ ...

Great topic! In Avaya, there is a command "status station" (among other statuses) that will show you everything associated with that extension. Is it being forwarded? Is DND turned on? Does it belong to any hunt groups? etc. It makes trouble shooting so much easier. I would like to be able to ...