Open Forum

We have about 38 schedules for 

Company Business Hours across 3 timezones/countries
Departmental Business Hours
Call Backs
Emergency Shutdowns
Incident Notifications
System Outage Notifications

How on Earth do you guy manage public holidays across this many schedules?? Am I missing a sneaky "All Public Holiday to All Schedules" or "Integrate with online database" or an API ?!

Are we really expected to enter holidays repetitively across this many schedules?!

Long time no post, hope everyone is grand.

Hi Ben - we have the same issue. Would be great to have a holiday schedule setting in the AA's so we could use the same settings.

The only way I have found to get around this is to create two AA's for each channel. The first AA the call hits has 24x7 open hours and the holiday schedule, it then routes directly to the secondary AA which has the specific schedule for the service.

Far from ideal but stops the need to add holidays into each schedule.

Would be interested to see how others achieve this.

I think the problem is across both 8x8 VCC and 8x8 Work schedules.

A lot of the mechanisms today aren't really scalable, from audio files, to scripts, the manual effort is significant and very hard to track, or even stage changes for that matter.

No version control or pre-staging doesn't help much either.

I have raised this as a feature request in tandem with holiday "ranges" because currently, we have to laboriously add EVERY.SINGLE.DAY if say, a School has an extended holiday. We need to be able to add a range, rather than individually.

Same issue.  At the end of every year, I spend days updating AA schedules as well as contact center schedules.  It's quite tedious.  I would love to hear a solution to this as well.  

Yes, it's been sore spot for years.  

But, I was searching... it appears there's a VCC schedule modification API now (not sure how long it's been around).   I'm no API guru, but it might be worth looking at.

https://support-portal.8x8.com/viewArticle.html?d=9329221d-4aa3-472f-b516-d69c61975a2c&q=VCC%20API&hl=en

Unfortunately this is GET only, ie View only.

Having said that, potentially useful for determining upcoming holidays and missed ones without reviewing every schedule manually.

Not really usable for review

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Ben Fischer
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Download via the API to XML

curl --location 'https://vcc-au1.8x8.com/api/provisioning/schedules' \
--header 'Authorization: Basic SuperSecretAuthCode'

Load into PowerBI and Cleanup

You can get a view on the upcoming across the schedules