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We have been experiencing this issue for a long time. It doesn't happen to every agent or every day, but it is enough to be noticeable and annoying. We have been through MANY rounds of troubleshooting with Support and there isn't a solution. The agents that experience tis work 100% remote. The agents ...

I have received multiple reports of calls through our Contact Center that agents continue to hear the ringing during the conversation with the caller. The caller cannot hear the ringing, so it isn't an issue affecting customer experience. Additionally, the ringing is also not captured in the call recording, ...