Open Forum

I have received multiple reports of calls through our Contact Center that agents continue to hear the ringing during the conversation with the caller. The caller cannot hear the ringing, so it isn't an issue affecting customer experience. Additionally, the ringing is also not captured in the call recording, so I am unable to collect any evidence of the reported behavior. There is no pattern to note as it has happened in more than one of our 20+ queues or that the calls happen during any particular time of day or any particular agents. We have gone through troubleshooting of Windows settings and 8x8 Workspace settings to ensure that the sound settings are set appropriately and match for all of our agents. We are unable to reproduce the issue since it is so random and infrequent. Has anyone else experienced this?