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Jessica Bracken

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RE: New user goes immediately to offline

Posted By Jessica Bracken 12-10-2024 11:02
Found In Egroup: Open Forum \ view thread
Hi Chris, Is the user hidden from the contact directory? If so, this article may help. If not, I recommend creating a case with 8x8 Support so that they can investigate further. ------------------------------ Jessica Bracken ------------------------------

RE: Remove a License

Posted By Jessica Bracken 12-09-2024 14:24
Found In Community: Open Forum \ view thread
Hi Thomas, Someone from the Cancellations team is following up on the case today. You should have received an email.

RE: New user goes immediately to offline

Posted By Jessica Bracken 12-09-2024 14:22
Found In Egroup: Open Forum \ view thread
Hi Chris, Are you referring to the user's status in 8x8 Work or in another app? ------------------------------ Jessica Bracken ------------------------------

RE: How to configure the delay before a "no answer" transfer

Posted By Jessica Bracken 12-09-2024 14:20
Found In Egroup: Open Forum \ view thread
Hi Thomas, Is this for a Ring Group or for an individual user? Ring Group transfer time instructions can be found in our knowledge base here. Individual call forwarding setting instructions can be found here. These are both done in Admin Console, either by editing the Ring Group or the individual ...

RE: Remove a License

Posted By Jessica Bracken 12-03-2024 21:54
Found In Community: Open Forum \ view thread
Hi Thomas, Removing a license from your account is considered a partial cancellation. Otto will not automatically cancel your account. Otto will simply initiate the partial cancellation case for you, and 8x8 Support will follow up with you to ensure the appropriate license is removed from your account. ...

RE: Report on Calls After Hours

Posted By Jessica Bracken 05-03-2022 15:04
Found In Egroup: Open Forum \ view thread
The report referenced in this article may help you find the data you're looking for. It's the Detailed Transactions Activity report. Then you'll compare the time calls came in to your business hours. ------------------------------ Jessica Chapin ------------------------------

RE: Report on Calls After Hours

Posted By Jessica Bracken 05-03-2022 14:16
Found In Egroup: Open Forum \ view thread
Is this for 8x8 Work or 8x8 Contact Center? ------------------------------ Jessica Chapin ------------------------------

RE: Ring Groups and the DND setting

Posted By Jessica Bracken 05-03-2022 13:41
Found In Community: Open Forum \ view thread
I think this article might provide some answers. If you've tested to see that no calls can get through when the admin profile is set to DND although all other members are active, that would be an issue for Support to investigate. The Ring Groups will display DND if the owner sets their status to DND, ...

RE: My Contacts

Posted By Jessica Bracken 05-03-2022 06:34
Found In Egroup: Open Forum \ view thread
For any contact that you've added individually, you can edit those directly in 8x8 Work for Desktop. In 8x8 Work for Desktop, go to Contacts > My Contacts, and locate the contact you want to edit. Contacts that you've added individually, when you hover you will see More Options (three dots) to ...

RE: Ring Groups and the DND setting

Posted By Jessica Bracken 05-02-2022 16:21
Found In Community: Open Forum \ view thread
How many members are in each ring group? Are other members not in DND status with the account holder is?

RE: My Contacts

Posted By Jessica Bracken 05-02-2022 16:14
Found In Egroup: Open Forum \ view thread
Hi Pat! Were the contacts added individually or imported through a third party app? ------------------------------ Jessica Chapin ------------------------------

RE: New Account - 30 Day free trial - Express

Posted By Jessica Bracken 05-02-2022 16:08
Found In Community: Open Forum \ view thread
Hi Tony! Have you tried adding additional licenses to your Express account?

RE: How to unlock my 8x8 texting to an external service

Posted By Jessica Bracken 05-02-2022 15:58
Found In Community: Open Forum \ view thread
Hi Jason! We have some information on our knowledge base about using 3rd party SMS services. This might require an upgrade to X Series licenses and some assistance from Professional Services.