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  • 1.  New user goes immediately to offline

    Posted 12-09-2024 08:47

    Unless my user is sabotaging himself...I'm not sure why his account goes straight to offline. I've uninstalled/re-installed his client, and it acts the same way. Any ideas on where to look would be greatly appreciated. Thank you.



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    Chris Carroll
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  • 2.  RE: New user goes immediately to offline

    Posted 12-09-2024 14:22

    Hi Chris,

    Are you referring to the user's status in 8x8 Work or in another app?



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    Jessica Bracken
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  • 3.  RE: New user goes immediately to offline

    Posted 12-10-2024 05:33
    This is 8x8 status that I am referring to.

    Chris Carroll
    Network Administrator

    		Office: 314.781.2110 ext 2337
    Email:     ccarroll@sunnen.com

    Sunnen Products Company
    7910 Manchester Rd
    St Louis,     Missouri 63143 USA    		 www.sunnen.com
    +1 314.781.2100
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    This e-mail message is solely for the use of the intended recipient(s).  If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message including any attachments.  This message and any attachments contained therein are the property of Sunnen Products Company and are considered proprietary and confidential.  Any unauthorized review, dissemination, distribution or copying without express permission of Sunnen Products Company is strictly prohibited.  Sunnen ® and the Sunnen logo are registered U.S. trademarks of Sunnen Products Company.
    -



    Original Message


  • 4.  RE: New user goes immediately to offline

    Posted 12-10-2024 11:02

    Hi Chris,

    Is the user hidden from the contact directory? If so, this article may help. If not, I recommend creating a case with 8x8 Support so that they can investigate further.



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    Jessica Bracken
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    Original Message


  • 5.  RE: New user goes immediately to offline

    Posted 12-10-2024 11:58
    I did escalate this to Support. They fixed it by going behind the scenes and making magic happen.
    This issue can be considered closed.
    Thank you for your help and for reaching out.
    Have a good day.

    Chris Carroll
    Network Administrator

    		Office: 314.781.2110 ext 2337
    Email:     ccarroll@sunnen.com

    Sunnen Products Company
    7910 Manchester Rd
    St Louis,     Missouri 63143 USA    		 www.sunnen.com
    +1 314.781.2100
    Facebook icon LinkedIn icon Youtube icon


     

    This e-mail message is solely for the use of the intended recipient(s).  If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message including any attachments.  This message and any attachments contained therein are the property of Sunnen Products Company and are considered proprietary and confidential.  Any unauthorized review, dissemination, distribution or copying without express permission of Sunnen Products Company is strictly prohibited.  Sunnen ® and the Sunnen logo are registered U.S. trademarks of Sunnen Products Company.
    -



    Original Message


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