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 Automated emails for voice recording

Tom Aylmer's profile image
Tom Aylmer posted 06-01-2022 15:40
Hello, I seem to be getting an automated email every time I have had a call since voice recording has been enabled. Does anyone know how to turn off these email notifications?
Steve ONeal's profile image
Steve ONeal
hi Tom,

That is the default behavior.   But, I'm pretty sure that can be disabled on the back end.  It would require reaching out to support to get a ticket opened.
Pat Appleby's profile image
Level 1 Contributor Pat Appleby
You should be able to disable under user settings.
Ken Berta's profile image
Ken Berta
The Voicemail setting does not affect the notifications for recorded calls - these can only be disabled by opening a ticket with support.  The change will require a system restart which will prevent any calling for 3 to 7 minutes - you can request that the restart be performed at a certain time after your normal business hours.  I have requested this for my system as well as many of my customers that do not want the notifications.