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Lise Murphy

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RE: Abandoned Calls hurting Answer Percentage

Posted By Lise Murphy 01-08-2022 08:48
Found In Egroup: Open Forum \ view thread
Good Morning, I generate an abandon report and review/adjust my abandons based on the information for abandons under 10%. The report itself will provide you with an abandon percentage that removes the short abandons (under 5%). This is a relatively easy process for me because we have a relatively small ...