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Lisa Orford

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RE: Ask Me Anything (AMA) with Peter Milligan and special guests Lisa Orford and Natalia Zincenco: 8x8 Contact Center Reporting & Analytics

Posted By Lisa Orford 02-22-2022 09:06
Found In Egroup: Open Forum \ view thread
Thank you for the question. The list of timezones that you see in Analytics for CC is taken from the Contact Center Configuration Manager - what is set for the given tenant. By default, Analytics for CC will use the default tenant timezone, but it will give the users the possibility to select ...

RE: Ask Me Anything (AMA) with Peter Milligan and special guests Lisa Orford and Natalia Zincenco: 8x8 Contact Center Reporting & Analytics

Posted By Lisa Orford 02-22-2022 08:43
Found In Egroup: Open Forum \ view thread
I can answer that one. Hello all, this is Lisa Orford and I serve as the VP of Product for 8x8. Wallboard is one of my favorite features actually. Yes wallboard functionality is available and all dashboards can become wallboards with just a couple of clicks. The flow is described in detail ...