Hi Pat,
Thank you so much for this, I would say I don't know how I missed that option but I just wouldn't expect to have to look for it!
Still a bit clunky and users could easily get confused given there is an identical icon with the other call controls, but lets see how they get on with it. I still think there should be a button to complete the transfer.
Thanks again for sharing this and the video is very helpful.
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Joe Hall
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Original Message:
Sent: 02-14-2023 12:04
From: Pat Appleby
Subject: 8x8 Work Warm Transfer - Merge then drop out?
Hi Joe,
Greetings from Ireland.
I agree these instruction are clunky and possibly out of date.
It is possible to do a warm transfer without starting a conference call. The button you are looking for is in top left of the screen.
Here is a video I did for our users.
https://youtu.be/FqghVsvK8Io
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Pat Appleby
Original Message:
Sent: 02-13-2023 18:36
From: Joe Hall
Subject: 8x8 Work Warm Transfer - Merge then drop out?
Hi all,
Are there any other admins or end users unsatisfied with the warm transfer procedure when using the 8x8 Work app?
When trying to do a warm (or attended, consultative) transfer, there is no option to complete the transfer and the only way to achieve this is to merge the calls into an ad-hoc conference call and the leave the conference call selecting "Let others continue". See below guide from 8x8
How to Warm Transfer a call in 8x8 Work Desktop - 8x8 Support
This procedure seems clunky and more steps than should be necessary, there should be a button to "Complete the transfer". Desk phones and other VoIP platforms offer a way to do this as a core feature, so why can't we have it in 8x8 Work? We have a customer currently evaluating the system and this is a sticking point for them.
Is there anyone else out there disappointed by this? This has been an issue for a number of years, how can we get 8x8 to do something about it?
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Joe Hall
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