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We currently forward all voice mails to Email, which creates a ticket in auto task and work the queue from there.
We also did not select the "Delete from Queue," afraid that if we needed a voicemail, we could retrieve.
Year to date, I'm seeing over 8,000 voicemails still out there within reporting.
Will they roll off after a certain amount of time? or can that be set?
do we need to clean up ? Is there a way to access, select what would like to remove?
Should we turn on the "delete from queue", and moving forward they won't be there?
But if there is a way for cleanup on our own, this would be the preference.
Looking for suggestions.