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  • 1.  Calls being reported as spam

    Posted 12-01-2021 07:21
    We had an ongoing problem with some of our calls showing as spam, and stumbled upon a solution that I thought may be helpful to others.  If you encounter this issue, the solution is to register the number that is being called from with the major cell phone carriers.  I did this with about 10 of our numbers and it resolved the issue.

    Here are links where you can register your numbers:

    AT&T:   https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667

    Sprint / US Cellular:  https://reportarobocall.com/trf/

    T-Mobile:  https://calltransparency.com/ 

    Verizon:  https://voicespamfeedback.com/vsf/

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    Doug Shaner
    IT Director
    Liberty Healthcare
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  • 2.  RE: Calls being reported as spam

    Posted 12-01-2021 09:18
    Thank you, very helpful! I had registered with 3 of these when we first started seeing this issue, but didn't have a link for T-Mobile's registration.

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    Mark Montague
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  • 3.  RE: Calls being reported as spam

    Posted 12-06-2021 13:57
    Awesome tip @Doug Shaner, thank you!!!!​​ We'll look to get this added in our general Knowledge Base, and it's great that our Community users can learn from pros like you here in the meantime.

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    Joel, 8x8 Global Customer Care
    (he/him/his)
    Minneapolis
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