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  • 1.  VCC forced logout frequently needed

    Posted 12-01-2021 08:20
    We have a large number of VCC staff working from home and frequently have issues where a staff member will report that their status is stuck and/or that they are unable to make or receive calls.  We discovered that if we go to the monitoring screen in contact center agent and force a logoff, the user can then log back in and continue to work.  

    Has anyone else encountered this and/or found a way to prevent the issue?

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    Doug Shaner
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  • 2.  RE: VCC forced logout frequently needed

    Posted 12-01-2021 09:21
    I've also started seeing this recently, in the last couple of weeks I've had about 10 agents affected. Any input from 8x8 support would be greatly appreciated!

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    Mark Montague
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  • 3.  RE: VCC forced logout frequently needed

    Posted 12-10-2021 07:07
    I'm not aware of a widespread issue affecting other customers this way.  Have you created a support case, if so I can check on that?  If not could you please do so and provide the case number here so I have your tenant information without you having to provide it here publicly.

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    Tony Purmal Senior Customer Product Specialist
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  • 4.  RE: VCC forced logout frequently needed

    Posted 12-10-2021 07:07
    I'm not aware of a widespread issue affecting other customers this way.  Have you created a support case, if so I can check on that?  If not could you please do so and provide the case number here so I have your tenant information without you having to provide it here publicly.

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    Tony Purmal Senior Customer Product Specialist
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  • 5.  RE: VCC forced logout frequently needed

    Posted 12-10-2021 07:45
    I checked with our managers and this has become less frequent at our sites.  If we continue to experience it I'll open a ticket.

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    Doug Shaner
    IT Director
    Liberty Healthcare
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  • 6.  RE: VCC forced logout frequently needed

    Posted 12-10-2021 09:32
    We had an instance of this today so I opened a ticket:  C3848625

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    Doug Shaner
    IT Director
    Liberty Healthcare
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