Eric,
I wholeheartedly agree with the ones you suggested. We have a lot of users and to find a voice prompt for my AA that starts with "T" I have to scroll, scroll, scroll, scroll, until I get to the prompts starting with T. Had to start putting "1-" in front of them all.
Call forwarding idea was also a great one.
I would also like to be able to give a ring group or queue an email address to send the emails within the ring group/queue settings, instead of having to create a licensed dummy user to be the voicemail recipient. It's much better to be able to send the email to a shared group email address than to send it to every user in the group because if not, they all get the voicemail separately and have to figure out amongst themselves who is going to call the person back. With a shared email box they all see if the message is read or the person reading it can pull it out of the shared box so others don't call the same person back.
Also would be nice to be able to add a cost center code directly to the user within Admin, instead of having to go to a separate portal and assign the cost center code to the user, their phone number, and their license.
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Eric Nye
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Original Message:
Sent: 03-10-2022 13:40
From: Eric Jensen
Subject: 8x8 Admin Wish List
Hi folks,
Here is my wishlist for 8x8 Admin Console features,
- Ability to bulk upload sound files.
- Ability to search for sound files (like you can search on many other 8x8 console dropdown menus)
- Add an option that allows the extensions that have not established a recording of their spoken name to utilize the TTS engine to speak their name.
- A way to forward numbers externally without the use of ring group (as a make shift call forward object). Is there a better way to call forward a number?
What are some of your ideas?
Thanks!
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Eric Jensen
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