Open Forum

Hi all,
This was a problem last year where when we dialed 555 from Teams, and then followed prompts to record voicemail greetings, that the system would drop our call after about 10 sec.  If calling from physical phone we had no issues, only Teams. At the time it was explained that there was something particular with the RTP stream between 8x8 and Teams causing it and it was a known issue. Eventually a fix was implemented and the problem went away entirely. I am now 6 months later having some users complain of this again. 

Did anyone have this happen or is currently experiencing this?  I have a case open but they don't seem too familiar with what I am asking and we can no longer contact our implementation tech directly, who was very versed on the issue.

Do any of you Teams users out there also have issues where DTMF tones are not recognized randomly on calls to voicemail or calls to outside Automated Attendant systems?

Hi all,
This was a problem last year where when we dialed 555 from Teams, and then followed prompts to record voicemail greetings, that the system would drop our call after about 10 sec.  If calling from physical phone we had no issues, only Teams. At the time it was explained that there was something particular with the RTP stream between 8x8 and Teams causing it and it was a known issue. Eventually a fix was implemented and the problem went away entirely. I am now 6 months later having some users complain of this again. 

Did anyone have this happen or is currently experiencing this?  I have a case open but they don't seem too familiar with what I am asking and we can no longer contact our implementation tech directly, who was very versed on the issue.

Do any of you Teams users out there also have issues where DTMF tones are not recognized randomly on calls to voicemail or calls to outside Automated Attendant systems?

Our organization is also experiencing this right now.  We have only been on 8x8 Teams integration since January, so this is the first time we are experiencing it. I submitted a ticket as well.  We are also experiencing an issue where internal ext. to ext. calls are cut off after only 10 seconds of leaving a voicemail.   External callers seem to be able to leave normal length messages and are not cutoff. 

I have not experienced the DTMF tones not being recognized, but then again, I have not tested this recently.  I hope it is resolved soon it is really impacting our business of supporting students and all faculty and staff.

Hi all,
This was a problem last year where when we dialed 555 from Teams, and then followed prompts to record voicemail greetings, that the system would drop our call after about 10 sec.  If calling from physical phone we had no issues, only Teams. At the time it was explained that there was something particular with the RTP stream between 8x8 and Teams causing it and it was a known issue. Eventually a fix was implemented and the problem went away entirely. I am now 6 months later having some users complain of this again. 

Did anyone have this happen or is currently experiencing this?  I have a case open but they don't seem too familiar with what I am asking and we can no longer contact our implementation tech directly, who was very versed on the issue.

Do any of you Teams users out there also have issues where DTMF tones are not recognized randomly on calls to voicemail or calls to outside Automated Attendant systems?

Our organization is also experiencing this right now.  We have only been on 8x8 Teams integration since January, so this is the first time we are experiencing it. I submitted a ticket as well.  We are also experiencing an issue where internal ext. to ext. calls are cut off after only 10 seconds of leaving a voicemail.   External callers seem to be able to leave normal length messages and are not cutoff. 

I have not experienced the DTMF tones not being recognized, but then again, I have not tested this recently.  I hope it is resolved soon it is really impacting our business of supporting students and all faculty and staff.

Hi all,
This was a problem last year where when we dialed 555 from Teams, and then followed prompts to record voicemail greetings, that the system would drop our call after about 10 sec.  If calling from physical phone we had no issues, only Teams. At the time it was explained that there was something particular with the RTP stream between 8x8 and Teams causing it and it was a known issue. Eventually a fix was implemented and the problem went away entirely. I am now 6 months later having some users complain of this again. 

Did anyone have this happen or is currently experiencing this?  I have a case open but they don't seem too familiar with what I am asking and we can no longer contact our implementation tech directly, who was very versed on the issue.

Do any of you Teams users out there also have issues where DTMF tones are not recognized randomly on calls to voicemail or calls to outside Automated Attendant systems?

Our organization is also experiencing this right now.  We have only been on 8x8 Teams integration since January, so this is the first time we are experiencing it. I submitted a ticket as well.  We are also experiencing an issue where internal ext. to ext. calls are cut off after only 10 seconds of leaving a voicemail.   External callers seem to be able to leave normal length messages and are not cutoff. 

I have not experienced the DTMF tones not being recognized, but then again, I have not tested this recently.  I hope it is resolved soon it is really impacting our business of supporting students and all faculty and staff.

Hi all,
This was a problem last year where when we dialed 555 from Teams, and then followed prompts to record voicemail greetings, that the system would drop our call after about 10 sec.  If calling from physical phone we had no issues, only Teams. At the time it was explained that there was something particular with the RTP stream between 8x8 and Teams causing it and it was a known issue. Eventually a fix was implemented and the problem went away entirely. I am now 6 months later having some users complain of this again. 

Did anyone have this happen or is currently experiencing this?  I have a case open but they don't seem too familiar with what I am asking and we can no longer contact our implementation tech directly, who was very versed on the issue.

Do any of you Teams users out there also have issues where DTMF tones are not recognized randomly on calls to voicemail or calls to outside Automated Attendant systems?