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Paul Chase

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RE: Yealink T54W

Posted By Paul Chase 01-04-2023 06:22
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Correction/Update T5W should be coming in Q4 of '23, hopefully early part of Q4 ------------------------------ Paul Chase 8x8 Network Engineer (Pre-Sales and Deployment) ------------------------------

RE: Chat implementation in Angular with window.bus

Posted By Paul Chase 10-04-2022 03:38
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Morning sir, I have implemented it a few times (not on angular) Here is an example I use from the documentation sorry forgot to add what it would look like in Agent Workspace ------------------------------ Paul Chase 8x8 Network Engineer (Pre-Sales and Deployment) ------------------ ...

RE: Yealink T54W

Posted By Paul Chase 09-15-2022 09:06
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Team, Registering with 3rd Party Sip Credentials is known to work with no issues. We are releasing the T4's this month and T5's this quarter ------------------------------ Paul Chase 8x8 Network Engineer (Pre-Sales and Deployment) ------------------------------

RE: Pro Tip Tuesday: Busy Light Notification

Posted By Paul Chase 09-13-2022 09:07
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sorry no ------------------------------ Paul Chase 8x8 Network Engineer (Pre-Sales and Deployment) ------------------------------

RE: Pro Tip Tuesday: Busy Light Notification

Posted By Paul Chase 09-13-2022 06:40
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Team, This would not work with the EPOS units. I am not aware if Kuando has an EPOS hub or not. If they do then in theory it should work when using the epos hub. ------------------------------ Paul Chase 8x8 Network Engineer (Pre-Sales and Deployment) ------------------------------

RE: 8x8 Work App

Posted By Paul Chase 07-11-2022 05:35
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Team, the network utility test would have found your ALG issue (and since SRTP is enabled by default for quite some time ALG should not have been an issue unless you manually disabled the default setting). As for the timer, that cannot be tested by any known testing software out, and would be surprised ...

RE: 8x8 Work App

Posted By Paul Chase 07-11-2022 05:30
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Tim, this suggestion has already been implemented in WorkD 7.16 ------------------------------ Paul Chase 8x8 Network Engineer (Pre-Sales and Deployment) ------------------------------

RE: Roles and Permissions

Posted By Paul Chase 05-05-2022 04:34
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Here are a few support docs that cover this as well. Assigning Roles to an X Series User (also covers what each role is) Manual - chapter on Roles Video The nugget in all of this is you can click on the "eye" icon next to each role to see the exact permissions allowed in that role. - ...

RE: Outbounding from a call queue in 8x8 Works

Posted By Paul Chase 04-07-2022 05:00
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Another option is to manage this directly in WorkD using "Shared Phone numbers" See https://support.8x8.com/cloud-phone-service/voice/admin-console/setup/phone-numbers/How_to_Set_a_Phone_Number_as_an_External_Caller_ID

RE: Outbounding from a call queue in 8x8 Works

Posted By Paul Chase 04-07-2022 04:57
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I am not 100% on your use case but you can use the callto protocol included with WorkD to achieve this. callto://4155551212/+18880001111 4155551212 is your contact's phone number +18880001111 is the Caller ID number Here is an example in Salesforce

RE: Pro Tip Tuesday: Busy Light Notification

Posted By Paul Chase 03-08-2022 13:25
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It appears that in the next release of WorkD we are removing support for the Plantronics Hub in favor of the "built-in" driver. will need to look at how it would work with the built-in controls Paul Chase Lead Network Engineer 1 (440) 426-2202 One platform. One experience. Contact center, ...

RE: Windows Defender Firewall Configuration

Posted By Paul Chase 02-02-2022 04:45
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Windows Defender by default will allow 8x8 work traffic out, if you have modified it, I would recommend looking at the technical requirements doc to understand how your modifications would impact 8x8 work. Also ensure you allowed work to egress through your firewall. see below images

Pro-Tip Tuesday: Using the Network Requirements Doc

Posted By Paul Chase 01-26-2022 06:09
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Using the Network Requirements Doc Many times I get a request to get a "subset" of subnets that 8x8 uses for one reason or another, usually in relation to configuring firewalls. There are several tools built into the Network Requirements document that allows for filtering and exporting the subnets. ...

Pro-Tip Tuesday: ReUse your device

Posted By Paul Chase 01-18-2022 07:02
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Re-Use your existing Device Many people are asking how do I/can I re-use my existing device. The answer is in many cases YES, YES you can re-use your existing device but it all starts with factory default. Factory default is probably the most important part of the process as this removes all previous ...

RE: New customer RANT

Posted By Paul Chase 01-07-2022 05:02
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New Guy, Sorry to hear the frustration. If you are looking for training, we have multiple options, one being self-paced using our "University," which has many videos and documents Using the softphone / work application --> https://www.8x8.com/university/catalog/8x8-work-for-desktop Configuring ...

Pro-Tip Tuesday: Loud Ring

Posted By Paul Chase 01-04-2022 06:32
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Loud Ringing A common issue is in back offices, warehouses, and others; when a phone is placed out there, it never rings loud enough to be heard over all the noise or at the back of the area. A while back, I posted an article on Overhead Paging. It hints on the Algo's ability to be used as a Loud Ring ...

RE: Messages

Posted By Paul Chase 12-29-2021 04:46
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For SMS/IM, if you are not using the mobile app (recommended to use for this reason), if you LOG OUT of the desktop/web application, you will be emailed your IM/SMS messages after a short period think it is like 30 min I would have to look it up. This is the default behavior, and no setup is necessary ...

Pro-Tip Tuesday: Product Life Cycle

Posted By Paul Chase 12-28-2021 05:01
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Product Life Cycle Every company has one, which products are introduced and then at times eventually replaced with newer fancier products. 8x8 has posted their life cycle which includes both past and planned life cycles. One of the most exciting updates is work for web which is replacing Virtual ...

Pro-Tip Tuesday: 88 Second Guides

Posted By Paul Chase 12-21-2021 05:01
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88 Second Guides For me, the 88-second guides are an overlooked source of information and training. No one wants to sit through hours of training, or even run a 30 min training at 2x speed to find out how to do the one simple task they are looking for. 8x8's 88-second guides are exactly that 88-second ...

Pro-Tip Tuesday: QM Dashboards

Posted By Paul Chase 12-15-2021 06:03
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Quality Management Dashboards Today (a day late) we will look at setting up a Quality Management dashboard. Note: Dashboard can be set and configured for a Supervisor or an Agent. 1. Login in with a user 2. Navigate to Settings page -> USERS 3. Search for the logged-in user, in our case ...