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We are facing a challenge in recording calls on 8x8. Multiple support tickets have been replied to saying the only option is to do this on a by-user level. The current options are record all calls, allow user to record calls selectively and do not record calls. The built-in messaging "This call is being ...

Further investigation into each users exact behavior led us to the conclusion that this is related to some sort of issue between the 8x8 application and Apple AirPods specifically. When the impacted users make calls without their AirPods, calls stay connected and the phone does not overheat or freeze. ...

Hi Alison, thank you. I have a support case open already and have been working with the support of the team on this already. I was hoping someone else had encountered the same issue. ------------------------------ Michael Jones ------------------------------

A number of our users have been experiencing multiple dropped calls per day when using the 8x8 Work App for iPhone. All users have newer phones, are up to date with both the application and their iOS. Here is the behavior: iPhone heats up 8x8 Work app freezes, call disconnects shortly thereafter ...