Open Forum

We are facing a challenge in recording calls on 8x8. Multiple support tickets have been replied to saying the only option is to do this on a by-user level. The current options are record all calls, allow user to record calls selectively and do not record calls. The built-in messaging "This call is being recorded" has been reported by our users as jarring to their clients. Ideally, we would like to be able to record all inbound calls to a specified ring group or groups, since our auto-attendant message covers the "This call may be recorded" messaging for these groups. Has anyone had success with recording calls based on direction and/or ring group? Thanks!

Hi Michael - as 8x8 advised the system can only record calls at a user level where you can specify the mode. You can also set the level of notifications that are given to all parties. We also have the "Calls are recorded" message in our IVR's, so we have this set to "Neither". That way no one gets any further notifications.

Hope this helps

Hi Michael & Thank you for posting exactly this "opportunity!"

Our company has asked for inbound only call recording in 8x8 Work (non-contact center).  For legal purposes, our company does not want to record outbound calls because of two party notification laws.

I have asked 8x8 multiple times to accommodate this feature (there is a competing cloud solution that does offer this feature) - but have not had any luck from 8x8.  

Perhaps our voices will get through on this thread to the proper people at 8x8 to make this happen?

Thank you!

Crystal Stevens