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Hi Nigel, Unfortunately there's no way for the 8x8 Phone App itself to control volume within Teams Mobile, which is where the control and presentation of actual calls takes place. From there the Teams Mobile app relies on the phone manufacturer's implementation of the OS (Android) for ultimate volume ...

Hi John, The only phone numbers that SMS will work for with the 8x8 service (whether X Series or Express) are fully-ported-in local phone numbers that are assigned as the primary phone number to an 8x8 user (meaning that the user has a phone number and extension assigned). Shared/Virtual Numbers and ...

Hi Pat, just following up for you. Our engineering folks have stated that the fix should be applied some time between Oct and the end of Dec 2021. Based on what I've seen in the past, if this isn't in place before December, it might need to wait until probably January. I'll come back to this question ...

Hi Pat, thanks very much for your question. After a bit of research I found that this is a known issue, with open bug reports. The resolution appears to be a fairly complex one, and may take some time to resolve. I've pinged our engineering team about this to see if they can clarify and give us ...