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Andy Cooper's profile image
Andy Cooper posted 11-06-2023 01:15

Is there a way to report on Supervisors enabling users in and out of queues within 8x8?

An audit log to determine who has made changes to users.

Thanks

Andy

Glen Blow's profile image
Glen Blow

Hi Andy 

Thanks for posting.  We are actively working on this, we're planning to release a new queues management experience in CC Config Manager, and as part of this work, CC auditing will be built in.  We're expecting this to be available around April next year.

Since the auditing is done "at system level" then audit events will be captured wherever you make the changes (e.g. Supervisor Workspace / Config Manager etc.).

Hope this helps - please let me know if you have any further questions.

Kind regards

Glen

Glen Blow 

Snr Product Manager - Admin Experience