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  • 1.  Reporting For Outbound Voicemails?

    Posted 08-22-2024 08:48

    Hello,

    Does 8x8 have an ability to distinguish if an outbound call is answered by the caller or reaches voicemail?  Interested in pulling reports to see how many outbound calls made result in live calls or voicemails left by the agent.

    Thinking that assigning a wrap up code as "Left Message" may be the best way to do this?



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    Bradley Madden
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  • 2.  RE: Reporting For Outbound Voicemails?

    Posted 08-23-2024 02:14
    Hello Bradley,
     
    When discussing outbound calls, current reporting will describe them as "Answered" regardless of whether we are referring to a live call that took place or whether the call was picked up by a voicemail service.
     
    As you well mentioned, the workaround here is indeed to set up a specific transaction code such as "Left Voicemail" or "Voicemail"
     
    Please see 8x8 technical literature on how to set up transaction codes here.


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    Alina Maxim
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