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  • 1.  How do SMS campaigns work?

    Posted 07-30-2024 07:35

    Does 8x8 support actual SMS campaigns?  We have sms activated and use it all the time through work.8x8 however we are looking for a true sms campaign.  We would send out a message to a group, obtain responses, generate leads, view response metrics etc.  Our sales department is looking at software to do this however if 8x8 can do it that would be great.



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    Joe Konecny
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  • 2.  RE: How do SMS campaigns work?

    Level 1 Contributor
    Posted 07-30-2024 09:13
    Hello Joe!
     
    I suggest you check the new 8x8 Proactive Outreach designed for both Notifying and Interacting easily with your customers. 
    One of the key features that you may be interested in knowing more about are the SMS scheduled campaigns and templates via 8x8 Connect's template management; On top of this, if you want to, you can also use an API solution to send texts instead if that suits your needs best.
    Please see more on 8x8 Proactive Outreach here:
    https://support-portal.8x8.com/helpcenter/viewArticle.html?d=a68d7dd2-7198-4fce-b090-f70a3af9c196&q=proactive%20outreach&hl=en


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    Alina Maxim
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    Original Message


  • 3.  RE: How do SMS campaigns work?

    Posted 07-31-2024 08:25

    Alina answered the question below, it's our Proactive Outreach Product Line.  There is one-way (outbound) available for things like appointment reminders and a way (back and forth), all fully integrated into our contact center product, and in the near future, we'll be adding to Engage.  



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    Samuel Wilson
    CEO, 8x8
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    Original Message